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Would you like to join our team?
Make money by supporting our team in a spacious environment or at your home.
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Seeking an experienced customer service executive who has the technical and practical knowledge of customer service/relationship management process in a retail environment. The ideal candidate should be from a retail environment (online/superstore/discount), should be a proven self-starter who understands the nuances of customer service in a retail environment, for several fashion product categories (apparel, watches, eyewear, footwear, jewellery) The executive should have experience in multiple customer service support channels e.g. in-bound/outbound calling, e-mail, web chat etc. The customer service manager will collaborate with internal teams for a satisfactory user experience.
Responsibilities
Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels – e-mail, phone, web chat etc. Collect and collate customer feedback for inputting into further development of product and technology. Optimize the customer service function to provide best service at low cost (minimize the cost per service). Ability to provide feedback on website from the customer's point of view. Help the IT team on an on-going basis by making suggestions for enhancing the web shop, and IT middleware from a customer service perspective.
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Give us feedbackAbout Hazzel Designs
Hi! I’m a wife, mom and furniture painter! Its what I do! I’m so fortunate my family supports and encourages me to chase my crazy dreams. I have a passion to create beautiful things in this sometimes not-so-beautiful world. But its all about the moments, the small things. If you grab ahold of those and hold tightly, then everything else gets a little brighter!
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